72 Essential Tools for Business Analysis

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Business Strategy and Objectives

1. Strategy Analysis – External Business Environment
      * PESTLE (T1)
      * Poster’s Five Force (T2)
2. Strategy Analysis – Internal Capability
      * MOST Analysis (T3)
      * Resource Audit (T4)
      * Boston Box (T5)
3. Strategy Definition
      * SWOT Analysis (T6)
      * Ansoff’s Matrix (T7)
4. Strategy Implementation
     * McKinsey’s 7-S Model (T8)
     * The Four-View Model (T9)
5. Performance Measurement
     * CSF (Critical Success Factor) (T10)
     *  KPI (Key Performance Indicator) (T11)
     * BBS (Balance Business Scorecard) (T12)

Investigate Situation
1. Qualitative Analysis
     * Interviewing (T13)
     * Workshop (T14)
     * Observation (T15)
2. Quantitative Analysis
     * Questionnaires (T16)
     * Sampling (T17)
     * Special-Purpose Records (T18)
     * Document Analysis (T19)
3. Documenting the Results
     * Rich Pictures (T20)
     * Mind Maps (T21)
     * Context Diagrams (T22)
Consider Perspectives
1. Stakeholder Identification
      * Stakeholder nomination during interviews or workshops (T23)
      * Background research through document analysis (T24)
      * The stakeholder wheels (T25)
2. Stakeholder Analysis
     * The Power/Interest or Power/Impact Grid (T26)
     * CATWOE, VOCATE, or PARADE (T27)
     * Business Activity Modeling (T28)
     * RACI or RASCI (T29)
3. Stakeholder Management
     * Stakeholder Management Planning (T30)
     * The Thomas-Kilmann Conflict Mode Instrument (T31)
     * Principled Negotiation (T32)
Analyze Need
1. Organization Modeling 
     * Value Proportion Analysis (T33)
     * Value Chain Analysis (T34)
     * Organization Diagrams (T35)
2. Business Process Analysis
     * Business Event Analysis (T36)
     * Business Process Modeling (T37)
     * Business Rules Analysis (T38)
     * Decision Tables and Decision Trees (T39)
3. Business Change Identification
     * GAP Analysis  (T40)
Evaluate Options
1. Identify Options
     * List of all possible options (T41)
2. Shortlist Options
     * SWOT Analysis (T6)
     * PESTLE (T1)
     * Feasibility Analysis (T42)
     * Force-Field Analysis (T43)
3. Prepare Business Case
     * Cost Benefit Analysis (T44)
     * Impact Analysis (T45)
     * Risk Analysis (T46)
     * Investment Appraisal (T47)
4. Present Business Case
     * Business Case Report Creation (T48)
     * Business Case Presentation (T49)
Define Requirements
1. Requirement Elicitation
     * Scenarios (T50)
     * Storyboarding (T51)
     * Prototyping (T52)
     * Hothousing (T53)
2. Requirement Analysis
     * Time-Boxing (T54)
     * MoSCoW Prioritization (T55)
     * Requirements Organization (T56)
3. Requirement Development
     * Requirements Documentation (T57)
     * Acceptance Criteria Definition (T58)
     * Requirements Validation (T59)
     * Requirements Management (T60)
     * Requirements Traceability Matrix (T61)
4. Requirements Modeling
     * Use Case Diagrams + Use Case Descriptions (T62)
     * Entity Relationship Diagrams (T63)
     * Class Models (T64)
     * The CRUD Matrix (T65)
Manage Change
1. Organizational Change
     * Cultural Analysis (T66)
     * Kurt Lewin’s Model of Organizational Change (T67)
2. People Change
     * The SARAH Model of Business Change (T68)
     * The Learning Cycle (T69)
     * The Conscious Competence Model (T70)
3. Benefit Management and Realization
     * Benefit Management (T71)
     * Benefit Realization (T72)

Reference: Business Analysis Techniques, James Cadle, Debra Paul and Paul Turner

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