| Business Strategy and Objectives |
|
1. Strategy Analysis – External Business Environment |
| Investigate Situation |
| 1. Qualitative Analysis * Interviewing (T13) * Workshop (T14) * Observation (T15) 2. Quantitative Analysis * Questionnaires (T16) * Sampling (T17) * Special-Purpose Records (T18) * Document Analysis (T19) 3. Documenting the Results * Rich Pictures (T20) * Mind Maps (T21) * Context Diagrams (T22) |
| Consider Perspectives |
| 1. Stakeholder Identification * Stakeholder nomination during interviews or workshops (T23) * Background research through document analysis (T24) * The stakeholder wheels (T25) 2. Stakeholder Analysis * The Power/Interest or Power/Impact Grid (T26) * CATWOE, VOCATE, or PARADE (T27) * Business Activity Modeling (T28) * RACI or RASCI (T29) 3. Stakeholder Management * Stakeholder Management Planning (T30) * The Thomas-Kilmann Conflict Mode Instrument (T31) * Principled Negotiation (T32) |
| Analyze Need |
| 1. Organization Modeling * Value Proportion Analysis (T33) * Value Chain Analysis (T34) * Organization Diagrams (T35) 2. Business Process Analysis * Business Event Analysis (T36) * Business Process Modeling (T37) * Business Rules Analysis (T38) * Decision Tables and Decision Trees (T39) 3. Business Change Identification * GAP Analysis (T40) |
| Evaluate Options |
| 1. Identify Options * List of all possible options (T41) 2. Shortlist Options * SWOT Analysis (T6) * PESTLE (T1) * Feasibility Analysis (T42) * Force-Field Analysis (T43) 3. Prepare Business Case * Cost Benefit Analysis (T44) * Impact Analysis (T45) * Risk Analysis (T46) * Investment Appraisal (T47) 4. Present Business Case * Business Case Report Creation (T48) * Business Case Presentation (T49) |
| Define Requirements |
| 1. Requirement Elicitation * Scenarios (T50) * Storyboarding (T51) * Prototyping (T52) * Hothousing (T53) 2. Requirement Analysis * Time-Boxing (T54) * MoSCoW Prioritization (T55) * Requirements Organization (T56) 3. Requirement Development * Requirements Documentation (T57) * Acceptance Criteria Definition (T58) * Requirements Validation (T59) * Requirements Management (T60) * Requirements Traceability Matrix (T61) 4. Requirements Modeling * Use Case Diagrams + Use Case Descriptions (T62) * Entity Relationship Diagrams (T63) * Class Models (T64) * The CRUD Matrix (T65) |
| Manage Change |
| 1. Organizational Change * Cultural Analysis (T66) * Kurt Lewin’s Model of Organizational Change (T67) 2. People Change * The SARAH Model of Business Change (T68) * The Learning Cycle (T69) * The Conscious Competence Model (T70) 3. Benefit Management and Realization * Benefit Management (T71) * Benefit Realization (T72) |
Reference: Business Analysis Techniques, James Cadle, Debra Paul and Paul Turner
