1. Concept Diagram
A powerful tool for creating a structure of an idea. It discloses the purpose of an idea, the programmes/projects that are used for illustrating the idea and the framework. This diagram enables people to understand an idea more easily based on people, process and tools.
2. Delta Matrix
A more detailed tool to conceptualise an idea. It consists of nine inter-related elements to ease people on understanding the concept of idea, such as
1. Purpose (Why?)
2. People (Who?)
3. Process (Way/How?)
4. Scope (Is/Is Not?)
5. Support (What?)
6. Schedule (When?)
7. Strategy (How to achieve purpose?)
8. Structure (How to organise?)
9. System (How to measure?)
3. Smiling Curve
A tool to show the value-add of product/services. The idea of measuring each activity based on cost-benefit is applicable to almost all work situations.
4. House of Competence
Fundamental point of a competency, the supporting points and the ultimate purpose and the core values of a competency that enable people to understand a subject more easily by setting a clear scope of a subject. e.g. Must Know or Nice to Know.
5. Building Block of Competence
A tool is designed to advance organisational capabilities and individual attitudes, skills and abilities.
6. Wholistic Thinking Matrix
A tool to cater and portray three types of modern thinking, such as holistic thinking, system thinking and critical thinking. All of these three is called wholistic thinking. The purpose is to facilitate people understanding.
Goal of holistic thinking is to integrate the small pieces of ideas.
Goal of system thinking is to show the implementation of the ideas.
Goal of critical thinking is to innovate for better result.
Wholistic thinking require balancing left brain and right brain.
Left Brain = Management/Professional/PM/Technical/Hard Skill
Right Brain = Leadership/Soft Skill
Left Brain + Right Brain = Entrepreneurship
7. Know-Do-Teach-Coach Learning Cycle
A tool for continual learning that enables a person to be a wholistic or whole brain manager with the use of the left brain and the right brain.
A tool for stakeholder communication. In managing the project, It’s very important to start the project by creating the awareness e.g. with start with project kick off. After creating the awareness, ensuring alignment between solution given and user needs should be facilitated e.g. with workshop. Next is to engage action by implementing solution and having periodic meetings to monitor and control the buy in (encourage adoption) and attain of the result (enable assurance). All the steps require risk anticipation.
9. S-I-O Model
A tool to ensure that the works are always operated at the right level. S-I-O stands for Strategize-Implement-Operate.
At Strategize level – The strategic direction is set. (high level – will affect the direction below)
At Implement level – The concern is how to implement the strategy above. (project management is really important)
At Operate level – The action is doing the doing. (low level – end result of the strategy)
10. System Diagram
An effective tool for problem solving as simple as an input-process-output flow where the output has to be decided first before proceeding to finding alternatives and taking action.
Sample below is showing how to transform “7 Habits of effective manager” to system diagram.
Source: Dr KC Chan (the originator of the Concept Diagram and Delta Matrix)